Shipping & times
We ship most of our items by regular airmail. Shipping within Canada usually takes 5-7 business days, US 7-30 business days. Overseas we ship airmail, which can be a bit expensive but worth the added security as well as the timely arrival; about 14-30 days. (Please note some items in our shop are made-to-order so there is some additional pre-processing time on these items before they are shipped.)
If you would like to upgrade your shipping to include tracking or to ship faster, please let us know. We would be happy to send you a Paypal invoice for the additional cost.
Please note that outside of Canada, buyers may be charged customs and duties. It is the responsibility of the buyer to look into your own country’s policies and fees, and to pay accordingly.
TOS on Commission WORK:
- Commissions are purchased directly within my shop here first, and at the checkout there will be an “order notes” option. Please describe your commission with as much detail as possible. If you have reference pictures available, please email them directly through my website here and include your order number.
- I reserve the right to refuse any work I feel does not follow the outline here in my Terms of Service.
- I will do: original characters with an adequate reference and description, fictional characters, fantasy creatures, fantasy landscapes, etc.
- I will NOT do: NSFW art, portrait art of real people, or portraits of your pets.
- These commissions will be high quality, full-colour, digital paintings.
- Commissions may take up to 3 weeks to complete. Your patience is appreciated!
- The completed commission will be emailed directly to you; but please note that I reserve all rights to the completed artwork and your version is intended for personal use only. Commercial use, distribution, and resale are illegal and not permitted.
- If you are interested in a commission intended for commercial use, distribution and resale, then there will be a separate contract and an additional fee will apply, please just contact me directly. 🙂
Returns and exchanges
We will gladly refund you the cost of the item if you are unhappy with your purchase. Item(s) must be in a new and unused condition. Simply ship the item back to us, and once we have received it we will refund you via Paypal.
All the items sold in this shop are copyrighted and legally the property of Whimsical Publishing. All rights reserved. NO portion of these publications, products or artworks may be reproduced, transmitted, distributed, shared, or sold for resale in any form or by any means, digital or physical, without express written permission of Whimsical Publishing.